What are your business hours?
We are open Monday through Friday from 9:30 am to 5:30 pm. We are closed on the weekends.

Where are you located?
Our address is 4906 Wisconsin Avenue, NW. We are located five blocks north of Tenleytown Metro station and five blocks south of Friendship Heights Metro station. Our cross streets are Fessenden St. and Ellicott St.

What is the production time for my order?
Usual production time for most in-stock items is 5 working days. Usual production time for out-of-stock items is 14 working days. Large orders or custom designed pieces can take longer and will be quoted prior to the beginning of production. Advising us in advance of your planned presentation date is imperative. We will schedule production to allow ample time for you to receive your awards a few days prior to that date. However, delays in proof approval or shortened production time could result in the need for Rush Service and/or Rush Shipping at an additional cost.

Will I be notified when my order is ready?
Yes, we will make every effort to notify you by phone or email that your order has been delivered, shipped, or is ready for pickup.

What methods of delivery/shipping are available and at what cost?
We can have your order delivered by courier at your expense. Alternatively, we can ship your order via UPS Ground service. Orders requiring Rush delivery (UPS 3 Day Select, UPS Blue Label or UPS Red Label) will be charged for shipping costs accordingly.

What methods of payment do you accept?
We accept cash, check, MasterCard, Visa, American Express, Discover, and Diners. We reserve the right to assess a finance charge of 1.5% per month on any overdue account.

How can I establish an open credit account with the Washington Trophy Center?
You may download and complete our Credit Application. All initial orders, however, must be paid in full at time of pick up or delivery.

What if my awards are engraved incorrectly?
In the event we make an error, we will replace the incorrect piece(s) as quickly as possible at our expense. If the error was on your part (i.e. incorrect spelling for a name) we will still replace the incorrect piece(s) as quickly as we can for a nominal fee. Regardless of the nature of the error, we will make every effort to have the corrected awards to you in time for presentation.

What if my awards are damaged in delivery/shipping?
If your order was damaged in delivery/shipping, please retain all packaging and wrapping materials for UPS or courier inspection. Examine the exterior of your packages carefully upon receipt and report any obvious damage to the shipping or courier company. In the event of damage, we will assist you in any way possible.

Can I return any items for a refund?
No products may be returned without prior approval from us by telephone or email. Because of the highly personalized nature of award products, only items received late or incorrect are eligible for refund consideration. Most of our products are not reusable after they have been engraved or etched, though in some cases, an engraving plate can be replaced in order to utilize the award for a different occasion or recipient. Please contact us to discuss this on a case-by-case basis.

Please contact us by phone (202) 966-1255, fax (202) 363-5232, or email with any additional questions you may have.